Our branches are open Monday through Saturday from 8:00 AM to 6:00 PM and for specific branches and services; please refer to our Branch Locator on the website.
You can reach us through our customer service call center 6500, email us at customerservice@zemenbank.com, or visit any of our branches. You can also connect with us via our social media channels.
Our headquarters is located at Mexico- Senga tera Ras Abebe Aregay, Addis Ababa, Ethiopia. You can find detailed directions and other branch locations on our Branch Locator page.
We offer a variety of accounts, including Savings Accounts, Current Accounts, Fixed Deposit Accounts, and Foreign Currency Accounts. Each type of account has its own benefits and features tailored to meet your financial needs
To open an account, please visit any of our branches with a valid ID, passport-size photo, and the minimum initial deposit. You can also begin the process online through our website and complete it at a branch.
Yes, you can start the account opening process online by filling out the necessary forms on our website. Once you submit your application, you will be contacted by a Zemen Bank representative to finalize the process at a branch.
To register for Internet Banking, visit our website and click on the “Internet Banking” link. By entering your 16 digit bank account or by entering your ATM card details. In both cases, you will receive one time password to the already registered mobile number associated with your account. You will be requested to input your preferred username and password. Follow the instructions to sign up. You will need your account details and a valid email address. For assistance, visit any branch or call 6500.
With Zemen Bank’s Internet Banking, you can check account balances, view transaction history, transfer funds, pay bills, and more. The platform is designed for ease of use, ensuring you can manage your finances anytime, anywhere.
Yes, our mobile banking service allows you to access your accounts, transfer funds, pay bills, and more directly from your smartphone. Download the Zemen Bank Mobile App from the App Store or Google Play or use *844# and follow the registration instructions.
We offer a variety of loan products, including Personal Loans, Business Loans, Auto Loans, Mortgage Loans, and more. Each loan product is designed to meet the unique needs of our customers.
To apply for a loan, visit any of our branches with the required documents, such as a valid ID, proof of income, and collateral (if applicable). You can also start the application process online and then visit a branch to complete it.
Interest rates vary depending on the type of loan, loan amount, and your financial profile. Please visit our website or contact a branch for detailed information on current rates.
We offer Debit Cards, Credit Cards, and Prepaid Cards. Each card type has different features and benefits designed to meet your spending and financial needs.
To apply for a card, visit any of our branches with a valid ID and the required documents. You can also start the application process online via our website.
If your card is lost or stolen, please report it immediately by calling our call center at 6500 or visit the nearest branch. You can also deactivate your card using internet banking. We will block the card to prevent unauthorized transactions and guide you through the process of getting a replacement.
We offer a range of investment opportunities, including Fixed Deposit Accounts, Treasury Bills, and Bonds. Please visit our Investment Services page for more information on how you can grow your wealth with Zemen Bank.
To open a Fixed Deposit Account, visit any of our branches with a valid ID and the minimum deposit amount. Our team will guide you through the process and explain the terms and benefits.
We use advanced security measures, including encryption, two-factor authentication, and regular monitoring, to protect your accounts. We also encourage customers to follow best practices for online security, such as not sharing passwords and regularly updating login details.
If you suspect any fraudulent activity on your account, please contact our call center 6500 or the nearest branch immediately. We will assist you in securing your account and investigating the issue.
Always keep your login credentials secure, avoid using public Wi-Fi for banking transactions, and regularly monitor your account for any suspicious activities. Zemen Bank will never ask for your password or PIN via email or phone.
Yes, we offer foreign exchange services for various currencies. You can exchange money at any of our branches or use our Forex services to send and receive money internationally.
Zemen Bank offers innovative banking solutions, personalized customer service, competitive rates, and a wide range of products to meet your financial needs. Our commitment to excellence ensures that you receive the best banking experience.
You can use the Branch Locator tool on our website to find the nearest Zemen Bank branch. The tool provides addresses, contact details, and working hours for each location.
